Shipping & Returns
Domestic UK Shipping | 2-4 Working Days | £4.95 |
EU Shipping | 3-5 Working Days | £7.95 |
Worldwide Shipping | 5-10 Working Days | £15.99
Only regular priced items may be refunded, unfortunately sale items can only be exchanged and NOT refunded.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must strictly be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should e-mail firstname.lastname@example.org to request a return authorisation.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All returns must have a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately sale items can only be exchanged and NOT be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to request an authorisation.
If the package is returned to us because of an incorrect address provided by buyer, we will refund the cost of the item, but not shipping. If the package is lost due to an incorrect address provided by the buyer, no refund will be made.